Terms of Use

Last updated: October 29, 2026

1. These terms

These terms apply to the Fenstür webshop operated by Wescon Cedar Products Ltd., doing business as Fenstür Windows and Doors. Please read them before using the webshop or submitting an order. If you are ordering for a business or another person, you must have authority to act for them.

Purchases are also subject to the product specifications, pricing, delivery arrangements, warranty, and other sales terms disclosed and agreed before the purchase. Order-specific terms govern the relevant purchase where they differ from these general terms. Nothing in these terms removes rights or remedies that applicable law does not allow us to exclude.

2. Your account

Provide accurate contact, billing, and delivery information and keep your account details current. Protect your password and tell us promptly if you suspect unauthorized access. Do not use another person's account without permission. We may restrict access where reasonably necessary to address fraud, misuse, or security concerns, without affecting your existing order rights.

3. Configuring your products

Review all selections carefully, including dimensions, units of measurement, quantity, operation, handing, viewing direction, wood species, interior and exterior finishes, glass, hardware, and accessories. If any measurement convention, drawing, or option is unclear, ask us before approving it.

You and your project professionals are responsible for confirming the site measurements and project requirements you provide. We remain responsible for supplying products that match the agreed order specifications. Contact us if you need a product, combination, or technical detail that the designer does not show.

4. Appearance and performance

Digital previews and photographs are illustrative. Screens and lighting affect colour, and real wood varies naturally in grain and colour. Samples show representative appearance rather than an identical grain pattern for every piece. These variations do not excuse a failure to supply the agreed wood species or finish.

Energy, structural, acoustic, security, and other performance values depend on the particular product, size, glass, hardware, configuration, and installation. Confirm any required rating or certification with us before ordering.

5. Prices and payment

The currency is identified with the displayed price and in the checkout or quotation. Review the itemized product prices, applicable taxes, delivery charges, and any other disclosed charges before agreeing to purchase. Any costs that cannot reasonably be calculated in advance must be explained before the purchase.

Payment amounts, deposit requirements, and payment dates are those disclosed and agreed for your order. We will not change the price or substitute products in an accepted order without your agreement or another lawful basis. If an error is discovered before acceptance, we will explain the correction and let you decide whether to proceed.

6. Submitting and confirming an order

The checkout or written quotation will identify the steps required to place and accept your order. A saved design, wish list, or quotation request is not an accepted purchase. An automated message acknowledging receipt is not, by itself, confirmation that a custom design has been technically approved for production.

Before agreeing to purchase, you must have an opportunity to review the order details and correct errors. Keep a copy of the agreed specifications, sales terms, and order confirmation. If technical review identifies a required change, we will ask you to approve the revised specifications and any price or delivery changes before proceeding.

7. Changes, cancellations, and returns

Contact [email protected] promptly to request an order change, cancellation, return, or exchange, quoting your order reference. Custom products are made to the approved specifications, so a requested change may require new materials, additional work, or a replacement unit.

The cancellation, return, exchange, and refund policy applicable to your products must be disclosed before you agree to purchase and included with your order documents. Any agreed charges for a voluntary change or cancellation must follow that disclosed policy. Do not return goods before contacting us for instructions.

These arrangements do not limit statutory cancellation, refund, or other remedies, including remedies for defective goods, goods that do not match the contract, or a failure to meet applicable contract disclosure or supply requirements. A product being custom-made does not, by itself, remove those rights.

8. Delivery and receiving your order

Review the agreed supply date, delivery location and method, freight charges, and receiving arrangements before purchasing. For large or heavy units, confirm who provides unloading equipment and site access. Do not assume unloading or installation is included unless your order says so.

We will notify you of a known delay and discuss the available options. If a change to the agreed supply date is needed, we will seek your agreement; statutory rights remain unaffected. Avoid committing to installation dates until delivery arrangements are confirmed.

Inspect the shipment as soon as reasonably possible. Where practical, note visible damage on the delivery receipt, take photographs, and contact us promptly. These steps help us investigate a freight claim and do not remove rights relating to concealed damage or defects.

9. Installation, care, and warranty

Unless expressly included in your order, installation is arranged by you. Use qualified installers and follow applicable product instructions, building requirements, and maintenance guidance. Confirm project-specific structural support, flashing, drainage, safety glazing, egress, and energy requirements with your project professionals.

Any manufacturer warranty applicable to your purchase is the written warranty supplied or identified with your order. Request a copy before purchasing if you have not received it. Warranty terms supplement any rights and remedies provided by applicable law.

10. Acceptable use and submitted materials

Do not use the webshop unlawfully, interfere with its operation, attempt unauthorized access, or upload malicious content. Only submit plans, photographs, and other materials you are entitled to share. You retain your rights in those materials and permit us to use them as reasonably necessary to assess your enquiry, prepare a quotation, and fulfil or support your order. Submission does not give us permission to publish your project for marketing.

11. Website availability and responsibility

We take reasonable care to maintain the webshop but cannot guarantee uninterrupted access or that every display will be free from error. To the extent permitted by law, we are not responsible for losses caused solely by temporary webshop unavailability or reliance on general planning content rather than agreed order specifications. This does not exclude responsibility for our contractual obligations or liability that cannot lawfully be excluded.

12. Applicable law and updates

These terms are governed by the laws of British Columbia and the applicable laws of Canada, subject to mandatory consumer protections and legal rights that apply where you live. Nothing here requires you to give up a forum or remedy available under mandatory law.

We may update these terms for future use of the webshop. The date above identifies the current version. Changes do not retrospectively alter an accepted order without your agreement or a lawful basis.

13. Contact

Wescon Cedar Products Ltd., doing business as Fenstür Windows and Doors

5120 Polkey Road, Duncan, BC V9L 6W3, Canada

[email protected] · +1 250-748-5234