Privacy Notice
Privacy Notice
Last updated: October 29, 2026
Who is responsible for your information
Wescon Cedar Products Ltd., doing business as Fenstür Windows and Doors ("Fenstür," "we," or "us"), is responsible for personal information under its control. This notice explains how we handle personal information in connection with our webshop, product enquiries, orders, and related customer service.
Information we collect
Depending on how you interact with us, we may collect:
Contact and account information, such as your name, email address, telephone number, company, account credentials, and billing and delivery addresses.
Project and configuration information, such as saved designs, dimensions, product selections, plans, photographs, quotations, and wish lists.
Order and transaction information, including products purchased, payment status, transaction references, delivery instructions, and service or warranty records.
Communications you send us and records needed to respond to your questions or requests.
Technical information, such as IP address, browser and device details, requested pages, referring links, and security or diagnostic logs.
Please only provide information relevant to your enquiry or order. If you submit someone else's contact details or project materials containing personal information, make sure you have authority to share them.
How we use information
We use personal information to operate your account and the webshop; save and retrieve configurations; answer enquiries; prepare quotations; process and fulfil orders; coordinate delivery; provide service and warranty support; maintain business records; prevent fraud; protect our systems; and meet legal obligations.
Where permitted and with any required consent, we may use information to understand how visitors find and use the webshop and to send relevant marketing communications. Optional marketing is not a condition of purchasing.
Payments
If you use an online payment service, that service processes the payment information required to complete your transaction. We use transaction records, such as payment status and payment references, to administer your order. The payment provider's own privacy information also explains its handling of payment data. Please do not send full card details or security codes by email or through general enquiry forms.
Sharing information
We do not sell personal information. We may share information reasonably necessary for the purposes described above with service providers supporting the webshop, hosting, business systems, email, payment processing, and delivery. Where relevant to your request, we may also share necessary information with a dealer or service partner involved in your project, or professional advisers assisting us.
We require service providers handling information on our behalf to protect it appropriately and limit its use to the services they provide. We may also disclose information with your consent or where permitted or required by law, including to address fraud or comply with a lawful request.
Processing outside Canada
Some service providers may store or process information outside British Columbia or Canada. Information processed in another jurisdiction may be accessible to courts, law enforcement, or other authorities under that jurisdiction's laws. Contact us if you have questions about service providers or processing locations.
Cookies and similar technologies
The webshop may use cookies or browser storage to support functions such as sign-in, shopping carts, saved preferences, and security. Blocking these technologies through your browser may affect those functions.
If we use optional analytics or advertising technologies, we will identify their purposes and provide the choices required by applicable law before enabling them. Where offered, use the webshop's cookie settings to review or change your preferences. A choice made on our main website may not automatically apply to the webshop.
Your consent and marketing choices
We obtain consent where required and explain the purposes for collecting, using, or disclosing personal information. You can ask questions or withdraw consent, subject to legal or contractual restrictions and reasonable notice. We will explain if withdrawal prevents us from providing a requested service.
You can unsubscribe from marketing emails using the instructions in those messages or by contacting us. We process unsubscribe requests without delay and within the legally required period. Necessary order or service communications may still be sent where permitted by law.
Retention and security
We retain personal information for as long as reasonably needed for the identified purpose, including order fulfilment, service, warranty administration, business records, and applicable legal retention requirements. We then securely destroy or de-identify it as appropriate. Closing an account does not necessarily require deletion of records we must retain.
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system can be guaranteed completely secure.
Access, corrections, and concerns
You may request access to personal information we hold about you, ask how it has been used or disclosed, and request corrections. Send your request in writing to the privacy contact below. We may verify your identity before releasing information and will respond within the applicable legal time limit. If an exception or extension applies, we will explain it as required by law.
Please contact us first with any privacy concern so we can investigate. You may also contact the Office of the Information and Privacy Commissioner for British Columbia at https://www.oipc.bc.ca/, or another privacy regulator with jurisdiction.
Privacy contact
Attention: Privacy Officer
Wescon Cedar Products Ltd. / Fenstür Windows and Doors
5120 Polkey Road, Duncan, BC V9L 6W3, Canada
Email: [email protected]
Telephone: +1 250-748-5234
Changes to this notice
We may update this notice to reflect changes to the webshop, our practices, or applicable requirements. The date above identifies the latest version. Where required, we will provide additional notice or obtain consent before using information for a new purpose.