Fenstür • Webshop guide
A clear path
to your next opening.
How to order windows and doors: choose with confidence, configure the details, and send your project to our team.
Start your configurationNo online payment. Final pricing confirmed with Fenstür.
All wood or wood-aluminum. Start with the exterior that suits your project.
Final pricing and payment are handled directly with Fenstür. We review your specifications, confirm applicable taxes and pickup or delivery arrangements, and contact you with final pricing. Order approval, invoicing and payment take place directly with our team. The webshop does not collect online payments.
Builder quick reference
What should I choose, and why?
Click a button to jump straight to that part of this guide. Compare the choices, see when each option makes sense, and check the points to consider before selecting it in the builder.
Using this guide: these examples show where to find the controls. Available products, options and prices may change; use the selections and prices shown in your current configuration. Screenshots are cropped to the relevant controls; their example prices are not quotations.
01 / CHOOSE
1. Choose your product and layout
Open Window & Door Designer and select Windows, Entry Doors, or Lift and Slide Doors. Work through the steps shown in the left menu. Depending on the product, you may choose a material, profile system and layout before entering dimensions.
Select a tile to choose it; an orange border identifies a selected choice. Use Next and the back arrow to move between steps, or select a step in the left menu to revisit it. The ⓘ buttons open help where available. Choices and accessories vary by product and configuration, and may change over time.
Material and profile system
Where offered, choose wood or wood-aluminum construction, then the profile system. Profile selection determines the product system used for your configuration. If you need help choosing a system or cannot find the one you need, contact Fenstür before proceeding.
Which exterior should I choose?
| Choose | When it suits your project | Tradeoff to consider |
|---|---|---|
| All wood | You want visible wood inside and outside, with stain or paint flexibility and typically a lower initial cost. | Plan for periodic exterior inspection and finish maintenance, especially on exposed elevations. |
| Wood-aluminum | You want wood inside with a protective aluminum exterior, particularly for exposure or reduced exterior wood-finishing work. | Higher initial cost and a metal exterior appearance. Cladding reduces exterior wood maintenance; it does not remove all care requirements. |
Think about sun, wind-driven rain, overhangs and access for future maintenance, as well as appearance.
Technical background
Which window system should I start with?
- Fenstür 78: start here for the main configurable window range. Its 78 mm platform starts with double glazing and can accommodate compatible triple-glass selections.
- Expression: consider it for a simpler all-wood window specification, particularly when its standard sizes and available options meet your needs. It is configured one window at a time; joined arrangements use the mulling instructions below.
- Fenstür 106: consider this deeper, triple-glazed platform when higher thermal-performance requirements drive the project. Ask Fenstür to confirm the exact build-up and whole-product rating required by your design. For a Passive House window, you must also select Passive House glass and the Passive House Certification window accessory. See the Passive House instructions below.
A system name is a starting point. Compare the complete configuration rather than assuming that every glass choice or size has the same rating.
Technical background
Fields and opening direction
A field is a section within one configured unit, rather than a separate item quantity. Choose the layout, then select the available operation or handing. Review the drawing to identify fixed and opening sections.
For tilt-and-turn windows viewed from inside, a left-hand window has hinges on the left and its handle on the right; a right-hand window has the reverse arrangement. For doors, check the operating leaf and its opening direction carefully. Include a description in the item comment if handing needs clarification, so our team can confirm it during review.
For lift-and-slide doors, the two-field layouts provide one sliding panel and one fixed panel. The four-field bi-parting layout has two centre panels that slide apart toward the outer panels. Follow the movement arrows in the drawing.
Choose operation around how you use the room
- Picture / fixed window: choose for daylight and views where you do not need that window to open. It cannot provide ventilation.
- Tilt-and-turn: choose when you want both a tilted ventilation position and a full inward opening. Allow space for the sash, handle, blinds and nearby furniture.
- Hopper: choose a bottom-hinged, inward-tilting opening where that ventilation arrangement suits the space. Confirm access to the handle.
- Fixed and opening fields together: combine views with ventilation only where needed. Review the dividing bars and sightlines in the drawing.
- Single or French entry door: think about the everyday active leaf, furniture clearance and the opening width you need. Sidelites and transoms add glazed area beside or above the door.
- Lift-and-slide: consider it for a broad connection to the outdoors without an inward-swinging leaf. Two-field layouts open from one side; bi-parting layouts create a central opening.
Choose the layout for everyday use first, then check the dimensions and required project performance with our team.
Technical background
02 / SIZE
2. Enter your dimensions
Enter overall outside-frame width and height in inches. These are product dimensions, not rough-opening dimensions. Have your installer confirm the product size and installation clearance needed for your opening.
The allowable ranges shown beside the inputs apply to the selected configuration. Enter a size within those ranges and check the updated preview and price. Different layouts can have different limits.
| Product | What to adjust |
|---|---|
| Windows and entry-door combinations | Enter overall width and height. Where section dimensions are provided, these run to the centre of the dividing mullion or transom. Check the resulting proportions in the preview. |
| Lift-and-slide doors | Change overall width and height only. Leave A, B, C and D unchanged. These division values are part of the configured layout. |
| Expression windows | Enter the required size directly. Standard and custom sizes have different pricing; custom dimensions must remain within the permitted range. |
A zero price is not a free product. It can indicate an incomplete selection or a configuration that cannot be priced at the entered dimensions. Review the size, glass selection and any messages. Contact Fenstür if the issue remains; do not treat a zero-price configuration as a completed quote.
For an unusual division or layout, describe what you need in the item comment or send us a drawing. For lift-and-slide doors, ask our team to review special proportions instead of changing the individual panel dimensions.
03 / SPECIFY
3. Choose finishes, glass and accessories
Work through the available options in the left menu. Selecting a different product or layout can change the available choices. Use the descriptions and displayed price adjustments to compare selections, and check the updated configuration price.
Wood Type
Choose the wood species for the appearance you want. Compare the grain under a clear or stained finish, or consider paint-grade wood when the grain will be covered by opaque paint.
Which wood should I choose?
- Paint Grade Wood: choose when the finished appearance will be opaque paint. There is little reason to pay for a particular visible grain if your paint will cover it. Confirm any request to combine paint-grade wood with a transparent finish.
- Balsam Fir: consider it for a pale, relatively even wood appearance under a clear or light finish.
- Douglas Fir: consider it when warmer colour and more pronounced grain are part of the design.
For a stain match, compare an approved sample on the actual chosen species. The same named stain can look different on different woods.
Paint & finish
Choose the available wood species and finish. A painted finish covers the natural appearance of the wood; a clear or stained finish leaves the grain visible. Screen colours and wood grain are illustrative, so contact us about samples when matching a finish matters.
Unfinished means untreated wood. If you choose it, arrange the required finishing before the product is exposed to weather. Discuss exposure and maintenance expectations with Fenstür when choosing between clear and pigmented finishes.
The finish selection is intended for the frame and sash together. If a separate sash-coating control appears, keep it matched to the main finish. Ask our team about any special finish request and have it explicitly confirmed in the final specifications.
Clear coat, UV+ stain, colour stain or paint?
| Finish | Why choose it? | What to understand |
|---|---|---|
| Clear Coat | You want the natural colour and grain to be prominent. | Clear finishes generally provide less UV shielding than pigmented finishes. Discuss exposure and maintenance before choosing clear exterior wood. |
| UV+ Stain | You want a light wood appearance with a light whitewashed pigment rather than a fully clear appearance. | The pigment changes the colour and helps screen UV. It does not make the finish maintenance-free. |
| Coloured stain | You want visible grain with a deliberate tone, such as warmer, darker or more coordinated woodwork. | Pigment can improve UV shielding; the actual result depends on the coating system and exposure. Approve a physical sample. |
| Paint | You want an opaque, consistent colour rather than a natural timber appearance. | Opaque pigmentation shields wood from sunlight, but the finish still needs inspection and care. |
| Unfinished | You have a planned finishing process with your own qualified finisher. | This is untreated wood, not a clear finish. Confirm how all relevant surfaces will be protected. |
Why pigment matters: sunlight can degrade wood at the coating interface. Pigments screen some of that radiation, helping protect the wood beneath. This is why “showing the wood” and “protecting it from sun” need to be balanced. Exposure and coating condition determine maintenance needs; there is no universal refinishing interval.
Technical background
Inserter: leave the defaults unchanged
If the Inserter step appears, leave all default fillers unchanged and continue. Do not add fillers, change their width, position or quantity, delete individual fillers, or use Remove all inserters. Fenstür will review any special construction requirements directly with you.
Glass/Panel Type
For Passive House windows: select Passive House glass. The 106 mm system and the Passive House Certification window accessory are also required. If the glass choice is unclear, contact Fenstür before submitting.
Select from the choices available for your configuration. Where the screen offers All fields and individual field tabs, check whether you are applying a choice across the unit or to one section. Review every field before continuing.
Glass descriptions identify the pane arrangement, pane thickness and any safety-glass construction. Check whether the selection uses tempered glass, laminated glass, or a combination. If you need a specific glass construction, tell our team rather than relying on the thumbnail alone.
The displayed Ug values describe the glass unit, not the complete window or door. A lower Ug value indicates less heat transfer through the glass under the stated test conditions. Whole-product performance depends on the complete configuration; ask us to confirm the performance you need.
Choose glass for the problem you want to solve
| Priority | What to compare | Why it matters |
|---|---|---|
| Budget and insulation | Double versus triple glazing, then the stated Ug and whole-product rating. | Double glazing is a starting point where it meets the project requirements. Triple glazing can reduce heat transfer further, with added price and weight. |
| Cold-weather comfort | Lower U-values and complete product performance. | Better insulating glazing can help keep the room-side surface warmer in winter. It does not eliminate condensation under every indoor humidity condition. |
| Large panes / strength | Required pane thickness and glass construction. | A larger pane may need a thicker or different glass specification. Choose 6 mm when required by the design or Fenstür review; thickness alone does not mean a large insulation improvement. |
| Traffic or other noise | The complete glazing build-up, including pane thickness, asymmetry and any acoustic interlayer. | Do not choose by pane count or a sound icon alone. Ask for acoustic performance appropriate to the noise source; standard laminated and acoustic laminated glass are not interchangeable specifications. |
| Impact safety | Tempered and/or laminated safety glazing. | Tempered glass breaks into small fragments. Laminated glass uses an interlayer to retain broken fragments. Choose the required construction for the location. |
| Retention / resistance to penetration | A suitable laminated construction and the complete door/window system. | A laminate can remain a barrier after cracking. This is not a promise that a standard glazed unit is burglar-proof or has a tested security rating. |
Technical background
What does a lower Ug change?
Using the example values shown in the webshop, changing from Ug 1.40 to 1.02 reduces the calculated heat transfer through the glass by about 27% under the same conditions: (1.40 − 1.02) ÷ 1.40.
For an illustrative 10 m² of glass with a 20°C indoor-to-outdoor temperature difference, heat flow would be about 280 W versus 204 W (Ug × area × temperature difference), a difference of 76 W.
This is a glass-only comparison, not a 27% reduction in your heating bill. Actual energy use also depends on frame performance, air leakage, glass area, climate, solar gains, installation and your heating system.
UV, solar heat and insulation are different
- U-value / Ug: heat transfer caused by the temperature difference across the product or glass.
- Solar Heat Gain Coefficient (SHGC): how much solar energy passes through. A lower value can help reduce overheating; the right value depends on orientation, shading and heating/cooling goals.
- Visible transmittance: how much visible light passes through.
- UV screening: reduction of ultraviolet radiation. Laminated interlayers can screen UV, but the exact percentage needs confirmation for the chosen product. UV screening alone does not establish solar-heat control or prevent all fading.
If overheating, fading or noise is your main concern, state that in the request so Fenstür can confirm the appropriate glass rather than treating every upgrade as equivalent.
Technical background
Privacy glass and internal grids
Where available, choose a privacy-glass option or keep Without to retain the selected glazing without that added privacy option. White laminated privacy glass replaces the inside pane in the standard arrangement. Ask Fenstür to review any request for a different placement.
Choose privacy glass when you want daylight with reduced visibility through the pane, such as in a bathroom or an overlooked entrance. Consider the view from both sides and after dark; discuss the required privacy level rather than assuming every obscured glass performs identically.
Internal grids & bar shape
For internal grids, select the pattern and then complete the Internal Grid Bar Shape step to choose the available bar size or shape. A pattern selection alone may leave the configuration incomplete or unable to price. Check the field selection and preview for each section.
Choose internal grids for the divided-light appearance. They sit within the glazing unit and do not create separately opening fields. A simpler pattern keeps the view less interrupted; a denser pattern gives a stronger traditional appearance. Complete both the pattern and bar-shape selections.
Accessories and hardware
For Passive House windows: select the window accessory Passive House Certification. This adds labelling, certification compliance, extra sealing and insulation within the frames. It is required in addition to the 106 mm system and Passive House glass.
Open the accessory categories shown for your product, read each description and select the items you need. Check any compatibility notes. The number beside a category identifies the choices available there; review the selected-accessory summary to see what you have actually chosen.
Select Options for the component summary and Accessories for the selected-accessory summary. Pencil buttons return to a selection for editing; plus buttons open an available selection.
For entry doors, AGB Poseidon is the standard lock; AGB Unitop is an upgrade where offered. The R4 hinge upgrade is required when the operating door sash exceeds 40 inches wide or 88 inches tall. These limits exclude sidelites and transoms. Our team will review the hardware with your configuration.
When are accessories worth adding?
Choose accessories for a specific need. Depending on the product, examples may include:
- Additional weather finishing: consider it for higher exposure or an added coating specification. Double coating is not a guaranteed doubling of service life.
- Protective hail covers: consider protection for horizontal wood surfaces. Review the stated incompatibility with screens before selecting.
- Insect screens: consider them where you expect to ventilate while reducing insect entry, if offered for that product.
- Microventilation: consider a small ventilation setting where offered. It does not replace the building’s ventilation design.
- Hinge upgrades: prioritize these when required by sash size or weight; consider adjustment and support needs alongside appearance.
- Lock upgrades: compare the operating method you want. Unitop is shown as a lift-handle multipoint option; confirm the preferred everyday operation with Fenstür.
- Installation accessories: select in coordination with your installer and the intended fixing method.
Only the choices displayed for your current product are available through that configuration. Review compatibility and the written accessory summary before adding to the cart.
PASSIVE HOUSE / SPECIAL INSTRUCTIONS
How to order Passive House windows
To configure a Passive House window, complete all three of these selections for each window:
- Choose the 106 mm system. Start with the Fenstür 106 window system.
- Select Passive House glass. Choose the Passive House glass option in Glass/Panel Type. If your window has multiple glazed fields, check the glass selection for every field.
- Add the Passive House Certification window accessory. This adds labelling, certification compliance, extra sealing and insulation within the frames.
EXPRESSION / SPECIAL INSTRUCTIONS
Expression windows: sizes and joined units
Where to find the standard sizes
Go to Window & Door Designer → Windows → Wood → Expression Series → Type. Click the small ⓘ beside the Picture Window, Tilt-and-Turn or Hopper tile to open that window type’s help popup. The popup lists its standard sizes, shown as width × height in inches.
Check the list for the window type you are ordering, then enter the required overall frame size on the Dimensions step. You can also enter a custom size within the allowable range; standard and custom sizes have different pricing.
Expression windows can be entered at standard or custom dimensions within the allowable limits. Standard-size pricing differs from custom-size pricing. Enter the required width and height and check the resulting price.
Expression units are configured individually. To request two or more windows joined together at the factory:
- Configure the first window and add it to the basket.
- Configure the next window in the combination.
- Before adding that window to the basket, select the Expression Mulling accessory.
- In its item comment, identify the window it should join and its position: above, below, left or right. Use clear item references, such as “Join to the living-room picture window, on its right.”
- Repeat for each additional window, and check all joining instructions in the cart. For a complex arrangement, send Fenstür a sketch for review.
Expression Mulling is selected as an accessory; it does not open a separate layout-design screen. The drawing continues to show the individual configured window. Our team will confirm the combined arrangement and mulling requirements.
04 / REVIEW
4. Review and add to the basket
Select Overview near the top of the configurator to see the current selections together. Check the product, system, layout, overall size, finish and glass. Use the left menu to correct a selection or Back to return.
Enter the quantity of identical units beside Add to basket. Add an item comment to identify the location or explain a requirement, then add the configuration to the basket. Configure a separate item when dimensions, handing or specifications differ.
Check your cart
Open Cart from the navigation or the cart icon at the top right. Review each item against your project schedule and drawings.
- Edit reopens a configuration. After editing, use Save item to save it back to the cart.
- Duplicate provides a starting point for a similar item. Review every specification and quantity on the copy.
- Use the quantity and update control to adjust the number of identical units, then verify the recalculated amount.
- Use an individual item’s comment for its location or instructions, and click its Save button.
- Use the separate order comment for information applying to the whole project.
- Remove any items you do not want included in the request.
Check accessories in the written item details as well as the drawing. An accessory may appear in the specification without being illustrated in the preview.
Displayed product amounts are subject to Fenstür review. Taxes and delivery costs still need to be confirmed. A displayed zero for these amounts does not mean your order is tax-exempt or that delivery is free.
05 / SUBMIT
5. Send your configuration for review
Delivery Address
Confirm the address for the project. Leave Use billing address as delivery address checked only when those addresses are the same. If delivery is to a different location, clear the checkbox and provide the destination details requested. An accurate destination is needed to confirm taxes and shipping.
Payment Methods / Offer request
Choose Offer request to send your configurations to Fenstür for review. Although this step is labelled Payment Methods, payment is arranged directly with our team. No online payment is collected.
Delivery Types
Choose Self-Collection if you plan to collect your order from Fenstür in Duncan, or Delivery if you need freight arranged to the address provided.
Factory pickup has no additional pickup charge. Wait for notification that your order is ready and coordinate collection with our team. For delivery, we obtain shipping pricing and contact you to confirm the cost and arrangements. A zero shown for delivery during the request process is a placeholder, not a freight quote.
Order Overview
Review your addresses, selected review method, pickup or delivery choice, quantities, specifications and comments. Use the Tag field, if shown, for a project name or reference. Check the displayed currency and remember that applicable taxes and shipping are still to be confirmed.
Read the linked terms and conditions, accept them if you agree, then select Request quote. Keep the reference provided after submission for follow-up with Fenstür.
What happens next
Fenstür reviews the configuration and contacts you to resolve questions, confirm applicable taxes and pickup or shipping arrangements, and provide final pricing. Order approval, invoicing and payment are handled directly with our team. Any deposit, payment schedule and production arrangements will be confirmed with you directly.
Need help with a configuration?
Email [email protected] or call 250-748-5234. Include your project or request reference, product type, overall dimensions and the selection you would like us to review.
Visit fenstur.com for more product information, materials, finishes and project examples.